1. Information We Collect

Personal Information:

Name, phone number, email, date of birth, address, and payment details.

Profile Information:

Whether you are a senior citizen, guardian, or service provider, and details relevant to your role (e.g., caregiver experience, services offered).

Usage Information:

How you interact with the app, including bookings, service preferences, and communication with providers or customers.

Device Information:

IP address, device type, operating system, and app usage data.

Location Information:

With your permission, we may collect GPS-based location data to match you with nearby service providers or customers.

2. How We Use Your Information

We use your information to:

• Provide and improve our services
• Match customers with verified service providers
• Process bookings, payments, and service requests
• Communicate with you regarding your account, bookings, or promotions
• Ensure safety and compliance by verifying providers and monitoring transactions
• Personalize your experience within the app
• Comply with applicable Nigerian laws and regulations

3. Sharing of Information

We may share your information with:

• Service Providers: To complete bookings and deliver requested services
• Guardians or Family Members: If you grant them access to your account for support
• Third-Party Partners: For payment processing, fraud prevention, and analytics
• Legal Authorities: If required by law, court order, or regulatory authorities

4. Data Security

We use industry-standard security practices to protect your information, including encryption, secure servers, and restricted access. However, no system is completely secure, and you use our services at your own risk.

5. Data Retention

We retain your information only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

6. Your Rights

As a user, you have the right to:

• Access the personal data we hold about you
• Correct or update inaccurate information
• Request deletion of your account and personal data
• Withdraw consent for optional data collection (such as location tracking)

7. Children's Privacy

GracefulLiving is not intended for children under the age of 18. We do not knowingly collect information from minors without guardian consent.

8. International Transfers

If we process data outside Nigeria, we will ensure that adequate protection is applied in line with data protection laws.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app and on our website, with the "Effective Date" updated accordingly.

10. Contact Us

Address: GracefulLiving HQ, Lagos, Nigeria
Email: [email protected]
Phone: +234 800 000 0000